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Troubleshooting

A saved draft cannot be opened

Keep the encrypted data while checking device storage and security.

The app displays a saved-draft error when it cannot safely open existing encrypted data. It preserves that data instead of silently replacing it with an empty draft.

Close the app, check available device storage and reopen it. Do not clear app data or reinstall as an initial troubleshooting step.

A missing or unusable device encryption key cannot be recreated by the developer. Device replacement or storage removal does not transfer an editable draft.

Use previously saved PDFs to retain the statements you exported. Contact support with the error text and device/app version, without payroll details or private files.

Related help

Save and reopen an encrypted draftExport a PDF to the folder you chooseGet help or support AutoSecureLogin
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